RelateCI is a custom application built on ServiceNow platform that automatically create and update the CI relationships between Configuration Items (CI) through predefined mapping rules.
Why do you need it?
ServiceNow Dependency Views Map (DVM) graphically display CIs that support application or business services and the relationships between CIs created through discoverable and non-discoverable (manual) processes.
RelateCI automates the maintenance of the non-discoverable CI relationships between CIs to minimise the manual process to create, define and delete CI relationships in DVM. Through predefined CI relationship type and its mapping rules, it automatically creates or update upstream and downstream CI relationships instantly which ultimately gives you a comprehensive view on both discoverable and non-discoverable CIs in single DVM.
RelateCI comes with 3 mapping rules which can be easily duplicated for other CI relationships:
Nested relationships between Business Capabilities
Business Service and Business Service Offering
Technical Service and Technical Service Offering
Automatically create or update CI relationships if CI Reference field (lookup) is populated or updated
Daily scheduled job to automatically reconcile CI relationships based on predefined rules
Options to keep previous CI relationships formed if reference value is changed
Scalable scripted solutions to cover all CI relationships such as Neighbour Devices & etc