Assist in leveraging Intelligence to surface information, make predictions and recommendations, and automate repetitive tasks. Employees and customers can finally focus on areas only humans excel at—creative thinking, customer interactions, and unpredictable work.
Deliver and refine AI fast.
Protect and control enterprise data.
Make smarter business decisions.
Make it easy for employees and customers to resolve issues fast and get what they need, when they need it, with an AI-powered conversational chatbot.
Get things done with smart, meaningful conversations using the full context.
Deploy fast using customizable templates for key enterprise IT, HR, and customer service scenarios.
Virtual Agent designer
Drag and drop to build and test conversations, then customize the look and feel to match your brand
Natural language (NLU)
Discern everyday language using models tuned for ServiceNow® workflows, which can evolve over time.
Connection to Microsoft Teams
Drive effective engagement with integrations between MS teams and ServiceNow solution.
Putting the power of data into the hands of the stakeholders and subject matter experts who are responsible for successful service delivery.
Benefits of Performance Analytics :
Maximize automation and self-service
Guide continual service improvement
Detect major incidents
Discover hidden patterns
Features of Performance Analytics :
KPIs and dashboards
Digital Workflow UI Re-Build
Create workspace and portal pages, and customize them with a single builder. Deliver engaging, personalized experiences for customers and employees.
Personalize user experiences
Deliver an engaging, consumer-grade experience based on specific user criteria.
Reduce time to value
Target experiences for different audiences easily with variations to your pages.
Create actionable experiences
Define interactions so users can make changes and act on platform data, all from a single UI.
Connect employees and customers to the answers they need in a powerful, consumer-grade search experience. Provide personalized, relevant results.
Benefits of AI Search :
Increase deflection rates
Empower users with self-service and personalized, relevant, AI-powered answers on demand.
Deliver context-rich information
Provide precise and personalized answers that users can act on right away.
Optimize search results continuously
Improve search success rates with an experience that learns and adjusts with each new query.
Get results anytime, anywhere
Give users a consistent, intuitive search experience across portals, mobile apps, and Virtual Agent.
GRC - Governance Risk & Compliance.
ServiceNow named a Leader in the Gartner MQ for IT Risk Management.
Improve business resilience
Empower risk-based decisions across the enterprise with a unified data environment. Give the front line easy access to insights and tasks via chat, mobile apps, and portals.
Gain real-time visibility
Use continuous monitoring and business continuity management to minimize business disruption and drive action for high risk areas, noncompliance, and vendor status changes.
Boost productivity with automated, cross-functional workflows; artificial intelligence; and consumer-like user experiences. Reduce errors and costs, while increasing focus on higher-value tasks.
Align resilience initiatives with leaders across your organization. Effectively convey your risk posture with dynamic dashboards that integrate risk and resilience information.