What is EDA?
Is a custom solution developed by TCloud Consulting to Extract, Decode and Archive (EDA) files attached to any ServiceNow records into your organisation’s file repository.
Why do you need it?
Regular backup strategy to collect multiple data files together into a single file repository for easier portability and storage
As part of the instance sun-setting strategy to extract and archive ServiceNow attachments into easy-to-search file systems
How does it work?
Files attached to various processes (incident, request, case management & etc) are downloaded into monthly (or weekly) shared folders of the respective processes
Downloaded files are remained intact with its original format and extension
Tailorable to customer's requirement, default filename are stored in the format of [Process Name] - [Ticket Number] - [Attachment Creation Date and Time] - [Stored File Name (with its extension)] to avoid possible duplicates. e.g. “[incident] – [INC000001] – [2016-12-01 110510] – My FileName.doc”