Senior Technical Consultant

​

Who we are?

TCloud Consulting is one of ServiceNow's Elite Technology and Service partners, passionate about delivering quality, scalable and best-practice technological solutions that empowers our clients towards their transformation journey.

We deliver cutting-edge, interconnected IT solutions for dynamic businesses while enabling our clients to run their businesses efficiently while delivering better IT. Your career will grow alongside the best minds in the arena with a highly motivated and supportive team and you will become a part of an organisation that truly values its people. We believe "your success is our success".

About the Position: Senior ServiceNow Technical Consultant

TCloud is growing! We're looking for a ServiceNow Technical Consultant to join our amazing Professional Services teams. Do you have a passion for implementing technical solutions and a background in ITSM?

As the Senior ServiceNow Technical Consultant, you will be responsible for analysing, implementing, and configuring Service Management solutions with ServiceNow. In this customer-facing role, you will have the opportunity to lead consulting service projects, steer the technology-specific capabilities and deliver innovative ServiceNow based solutions and services for customer-facing projects.

What we can offer you?

• Flexible working arrangements are available

• Valuable training is offered across the business, including full access to the Partner Nowlearing portal to support your self-development as well as ongoing support from TCloud.

• Competitive salary as well as an excellent working environment at TCloud

• A work culture that emphasises connecting with your peers, professional development, and growth, offering dedicated professional, every month we host events for our TClouders to participate in, from Trivia to party games we give you the choice.

• We are a workplace that truly values our people.

• Ability to work with the latest, cutting-edge technologies across many comprehensive areas and solutions

• Working alongside friendly experienced IT professionals willing to collaborate and share their knowledge

​

What are your duties?

• Lead and work collaboratively with the TClouders to help clients succeed

• ServiceNow Implementation.

• Facilitate requirements gathering workshops, providing best-in-class solutions.

• Configuration, development, and support of various ServiceNow solutions including IT,

• Employee and Customer workflows.

• Analysing and documenting business requirements for projects.

• Knowledge sharing or mentoring with other consultants within the team.

• Ensuring project design, quality and repeatability documentation and processes are available, accessible, and understood by the team.

• Providing well-conceived, clearly articulated, and practical solutions and recommendations to complex business problems.

• Understanding the client’s vision and how ServiceNow contributes to their digital transformation journey.

• Supporting Sales and Presales activities through opportunity identification and qualification, building proof of concepts and presenting demonstrations to customers.

• Providing high-quality expertise to gain trust from the client as the go-to advisor.

• Delivering successful outcomes in client engagements, ensuring an excellent reputation for delivery, and ensuring high customer satisfaction.

• Engage in project meetings and perform tasks, including project implementation planning, identifying project risks/issues.

• Review project deliverables to ensure high-quality standards and customer requirements are met.

• Providing ServiceNow platform insight and forward-thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap

​

What we are looking for



• 5+ years of implementation experience in ServiceNow application would be highly desirable.

• Certified Implementation Specialist (CIS) in any of the following: ITSM, CSM, HRSD or ITBM.

• Experience in front-end development languages such as HTML, CSS, Angular JS, Java and JavaScript.

• Self-motivated, work independently or as part of a team, able to learn quickly, responsive, meet deadlines and demonstrate problem-solving skills.

• Adaptable ability to meet deadlines and deliver to changing priorities.

• Ability to capture customer requirements, translate into effective ServiceNow designs and form build/configuration activities.

• Eager for self-learning and obtaining certifications through Partner Now Learning Portal.

• Excellent stakeholder engagement skills in building and maintaining relationships.

• Exceptional interpersonal skills, verbal communication, and written communication.

Residency Requirements

Australian Citizens and Permanent Residents only (inc. New Zealand Citizens)